Chase requires a download update browser.

ppastor
ppastor
Community Member
in iOS

Chase is requiring a browser update in order to gain access to their account

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited December 2015

    @ppastor - Let us know which browser you are using. Is it the built-in 1Browser that is causing the trouble?

  • Ben
    Ben

    Hi @ppastor,

    In order to access Chase on iOS you may need to use their app, available in the App Store. Unfortunately Chase is not one of the apps that has added 1Password support at this time, so you'd need to copy & paste your credentials into their app in order to login.

    Thanks.

    Ben

  • ppastor
    ppastor
    Community Member

    what do you mean one pass does not support Chase? When setting up the Chase account, one pass provided the Chase logo. This is just a browser update. This one pass support browser updates? Please advise. Thank you!

  • Ben
    Ben

    @ppastor,

    I apologize for any confusion. I believe if you re-read my post you'll find that is not what I said. What I said is that on iOS it may be necessary to use the Chase app to access your Chase accounts, instead of a web browser. Chase offers a free app in the App Store for doing this.

    My comment about 1Password was that Chase has not (at this point) integrated 1Password into their app. As such 1Password cannot fill your credentials into their app. In order to login to their app you may need to copy and paste your credentials from 1Password to the Chase app (once you've installed it).

    I hope that helps!

    Ben

  • ppastor
    ppastor
    Community Member

    I never had a problem with the credentials being filled in to the chase. Now when I try to start the Chase app, there is a message stating I need to update the browser. This message shows up before I can see anything chicks.

  • Ben
    Ben

    @ppastor,

    How are you attempting to access Chase? Are you in the Safari app, 1Password app, or Chase app?

    Thanks.

    Ben

  • ptkenney
    ptkenney
    Community Member

    All of a sudden I can no longer use 1Password to access my Chase Bank account. I come to a screen that says I have to upgrade my browser and can't get past it.

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Sync Type: Not Provided
    Referrer: forum-search:Chase bank says I need to upgrade my browser and I cannot access my account with 1password.

  • Ben
    Ben

    Hi @ptkenney

    I've merged your thread with another on the same subject. There are two possible solutions to this:

    1) Download Chase's official app from the App Store, and copy+paste your credentials from 1Password into it.
    2) Use Safari with the 1Password extension to access Chase. You can learn more about the 1Password extension for Safari here:

    Enable the extension | 1Password for iOS

    I hope that helps!

    Ben

This discussion has been closed.