iPhone & iPad refuse to fully sync with dropbox database

ziggie216
ziggie216
Community Member
edited December 2015 in iOS

I recently switch over to opvault and now only 235 out of 305 entries are synced to both of my iOS devices. I already tried Erase Data and Setting, reinstalled the iOS 1Password app, reattach opvalt from Dropbox. If I make change on the 1Password Mac version, I do see changes being sent to Dropbox. Seems like the disconnect is between Dropbox and my iOS devices. Any clue what I can do next? Already went through the Dropbox sync is not working section of the knowledgebase.

Checked Dropbox security
App name Publisher Access type
1Password AgileBits Full Dropbox

1Password Version: 6.1.2
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi @ziggie216,

    Thanks for taking the time to write in. I'm sorry to hear about the trouble syncing. Do you actually notice items are missing, or is there just a discrepancy in item count between the devices?

    Ben

  • ziggie216
    ziggie216
    Community Member

    I am missing items on the iOS devices. 3 secure notes and only 1 is listed. I did a test by creating another secure notes my mac, watch dropbox sync it, manual sync on iOS 1Password, and saw nothing came over.

  • Ben
    Ben

    Ah, sorry, I misunderstood this statement:

    If I make change on the 1Password Mac version, I do see changes being sent to Dropbox.

    I thought you were saying that when editing records on your Mac you were seeing those edits appear on iOS.

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.