after updating to iOS 9.2 1password will quit within seconds of logon

Jim5975

This problem occurs on iPhone but not iPad. App does not prompt for touch ID.
Any suggestions on how to fix/troubleshoot?

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1Password Version: 1Password Pro 6.1.2
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: Not Provided
Referrer: forum-search:after updating to iOS 9.2 1password will quit within seconds of logon, (1password locking within seconds of unlock)

Ben

Hi @Jim5975

Thanks for taking the time to write in. Have you tried restarting your iPhone since this problem began?

Ben

ag_kevin

Hi @Jim5975,

Can you try the following:

1. Go into the Settings app
2. In TouchID & Passcode, turn off iTunes & App Store
3. Try to launch 1Password again.
4. If it still doesn't launch, restart your phone and launch 1Password again.
5. If it works, go back and turn TouchID back on, and try again.

Let me know if that helped, and if so, at what step (3, 4, or 5) it worked.

Thanks,
Kevin

Jim5975

Ben, I had already tried restarting and that did not help.
Kevin, After step 5 was completed everything was back to normal.
Thanks for your help.

Ben

Glad to hear Kevin's steps worked for you, @Jim5975. If we can be of further assistance, please don't hesitate to contact us.

Ben

dar007

This problem has been bugging me since installation of iOS 9. Happened to see this forum, tried the above and it worked for me! Thanks!!!

Jacob

@dar007 So glad to hear that. :)