I've had 1Password 4 & then 5 for a while and was just charged for another license....

Smehallis
Smehallis
Community Member
in Mac

I've had 1Password 4 & then 5 for a while and was just charged for another license. How do I get refunded and reactivate the license I had already purchased?

1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: 10.11.2
Sync Type: Dropbox

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Smehallis,

    I've refunded the purchase made today that I found associated with your email address although I am confused as to how this happened. 1Password doesn't store these details to allow it to make purchases by itself, the only way to do so would have been to fill in the checkout with all the required details. I'm guessing you were trying to achieve a particular goal and if we can help with that please do let us know.

    Just to let you know, your old licence was never deactivated and is still perfectly valid :smile:

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