Wifi Sync hangs / never finishes

theElvis
theElvis
Community Member
in iOS

My iPhone syncs all 1300 items with 1Password on my Mac flawless (looks like they are always complete), but the status never finishes and always looks like it is still syncing.

I tried to delete the whole container on my iPhone and resync everything = same issue!
Sometimes it throws an error that it synced for too long and gets the following crashlog:

Any idea?

1Password Version: 5.4 Mac OS / 6.1.2 iOS
Extension Version: Not Provided
OS Version: 10.11.2 Mac OS / 9.2 iOS
Sync Type: Wifi

Comments

  • Ben
    Ben

    Hi @theElvis

    Thanks for taking the time to write in. I'd like to ask you to try recreating this problem, then create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    On iOS, prior to generating the report, please enable Sync and Wi-Fi Sync under Settings > Advanced > Diagnostics > Log Settings (step #3 in the iOS guide)

    Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)

    Once we see the reports we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.