"Folders" in IOS

Homer

I am a registered user of 1Password on both the Mac and Windows platforms. I have all my logins organized in folders and these folders appear in identical fashion on both my iMac and my Windows laptop. I just downloaded the iOS version for my iPhone and so far everything seems to function perfectly (sync via Dropbox). The one exception is that on the iPhone none of the logins are in folders, just a long list. I read that if I upgrade to the Pro iOS version, it will allow for folders. Question is, if I upgrade will the iOS version import my existing folder structure (as I now have on the iMac and Windows laptop), or does the Pro version of iOS just give me the "ability" to create folders on my iPhone and I'll need to pretty much start over separating my logins into folders?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

AGAlumB

@Homer: That's a really great question! Folders and tags are part of each item's metadata in your vault itself, so when you sync the vault, these carry over as well. So to answer your question more directly...

[I]f I upgrade will the iOS version import my existing folder structure (as I now have on the iMac and Windows laptop)[?]

Yes! I hope this helps. Let me know if you have any other questions! :)

Homer

Brenty,

Thanks for the reply, I upgraded to the Pro version this morning, but it didn't work. Well, it worked, but only "sort of." As soon as I upgraded, my folders were there on the iPhone (5c, latest iOS) under "Organize", but some were empty, others had only a few of my logins contained within. When I go to (on the iPhone) the "Categories" menu, all the numbers (counts) for "All Items", "Logins", "Secure Notes" and "Software Licenses" agree with what I show on both the iMac and the Windows laptop. Things just didn't seem to all make it over to the folders.

I did a "Sync" on the iPhone app, but that didn't help. My fear is that now, somehow my folders on the iMac and Windows laptop will get messed up due to this issue with the iPhone app.

Help!

AGAlumB

@Homer: I'm really sorry about that. Very strange indeed! The best thing to do will be to generate a diagnostic report for each device and send it to support+forums@agilebits.com so we can look at the logs to determine exactly what is happening:

Sending Diagnostics Reports (Windows)

Sending Diagnostics Reports (Mac)

Sending Diagnostics Reports (iOS)

Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. We will get to the bottom of this! :)

ref: PGN-83194-951

lockbox

i don't see folders either, just apple watch tag, under the organize folder, ios app version 6.4 on 5s 9.3.1
have always had pro version so use folders on desktop but they never appeared for me in ios.

Ben

@lockbox,

If you are in the "All Vaults" view you will not see any folders. To see folders you must switch to the vault for which you'd like to view folders.

Ben