Unable to install Pro on via family sharing on 2 iOS devices belonging to same person

Frankey
Frankey
Community Member
in iOS

Installed 1Password Pro via family sharing on 3 Macs (4 accounts) and 3 iOS (9.2) devices (same users). However one holder of one of these Mac user/accounts on one of these computers is unable to install pro on 2 iOS (9.2) devices. iOS Pro version 6.1.2

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Unable to install Pro on via family sharing on 2 iOS devices belonging to same person

Comments

  • hawkmoth
    hawkmoth
    Community Member

    @Frankey - First of all, there is no Pro version for OS X. Licensed copies of the Mac version contain all features without additional cost.

    Second, the Mac version is eligible for Family Sharing, which appears to be how you are sharing it among those family users.

    Third, for reasons known only to Apple, they do not permit family sharing for in-app purchases. This is not a choice made by AgileBits. As a result, each user with a different Apple ID will have to purchase the Pro features for iOS separately. One such purchase will work on all iOS devices that use the same Apple ID.

    Finally, for the sake of completeness, licenses for 1Password are sold separately by user and by platform. For that reason, having a Mac license won't affect the need to buy access to the iOS Pro features. You already know that, but another visitor may not.

  • Ben
    Ben

    Hi @Frankey,

    I hope hawkmoth's explanation helps shed some light on the situation. If there is anything else we can help with, please let us know!

    Ben

  • Frankey
    Frankey
    Community Member

    Thanks Hawkmoth and Ben.

    First. I'm now enlightened re Pro version and OS X.

    Second. Yes, I understood the Mac version is eligible for Family Sharing and the iOS app is distinct. I included the Mac info to be comprehensive. In this situation multiple vaults ARE synced between the Macs and iPads alluded to via icloud and dropbox.

    Third. Yes, I have understood Apple does not permit Family Sharing for in-app purchases, however I have installed 1Password Pro (with multiple vaults) on three iPads (iOS 9.2), each with a unique AppleID, through Family Sharing. How is this possible, but the same not possible with the fourth iPad? Fascinating. Illogical. Or I'm not seeing something.

    Finally. Again thanks for being explicit for the benefit of all.

    Frank

  • Ben
    Ben

    Hi Frank,

    How is this possible, but the same not possible with the fourth iPad? Fascinating. Illogical. Or I'm not seeing something.

    The only way I'm aware of this being possible would be if 1Password 4 or 1Password 5 for iOS were previously purchased on the first three Apple IDs. Beyond that... :)

    Ben

  • Frankey
    Frankey
    Community Member

    Ben,

    Thanks for taking the time Ben.
    Issue unresolved - to infinity and . . .

    Frank

  • Ben
    Ben

    Stranger things have happened. :) Just glad to hear in this case the strangeness worked out in your favor.

    Ben

This discussion has been closed.