1Password Pro - Can't merge iCloud

johnpcarlin

Hi guys, it is refusing to sync with my iCloud. I have input my password correctly but it won't work. Is there anyway to reset the iCloud password? Thanks.

AGAlumB

@johnpcarlin: It may be possible to reset your iCloud password, but this is not something that AgileBits can do. You can try to do so on Apple's website, or contact Apple directly for assistance:

https://iforgot.apple.com/

I hope this helps. :)

johnpcarlin

Hi. Thanks for the answer but I know the correct password when I log into iCloud directly. When I am asked by 1Password on my iPhone to enter it, the app tells me it is incorrect. Why is this happening? John

Ben

@johnpcarlin,

Is it your iCloud password that is being asked for, or your password for the vault stored in iCloud?

If it is the former what Brenty posted is the best info we have. If it is the latter, please see this guide:

(iOS) How to remove all 1Password data from iCloud

Ben

AGAlumB

@johnpcarlin: Indeed, 1Password doesn't ask for (or need) your iCloud password, as iCloud authentication is handled by the OS completely outside of any apps. Ben has it right: you'll need to enter your Master Password for the 1Password data in iCloud, so if you don't know what that is, you'll need to reset it and sync your current data there instead. Cheers! :)

johnpcarlin

Thanks guys for all the help. It was the master password for the 1Password data in iCloud. I have reset it and synced my current data now. Thanks again and have a great Christmas.

Ben

Perfect. Thanks for the update! Glad to hear that worked out. If we can be of further assistance, please don't hesitate to contact us.

have a great Christmas.

You as well!

Ben