I created Identities in the iOS app but it doesn't sync to my Mac or PC.

joenorth

I have 2 existing identities synced across 3 platforms. I then duplicated and edited these 2 to create 2 new identities in the iOS app. So I have 4 Identities in iOS app but I still have 2 in both mac and pc. Other login changes and new logins are getting synced correctly except the identities. Can you help on this issue?

Ben

Hi @joenorth

I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://support.1password.com/diagnostics/mac.html

—iOS—
https://support.1password.com/diagnostics/ios.html

—Windows—
https://support.1password.com/diagnostics/win.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

joenorth

Hi Ben.

I just sent the diagnostics report you requested and here is the Support ID [#LRN-37149-581] for your reference.

Thanks and hope to hear for the fix soon.

Drew_AG

Hi @joenorth,

We received your Diagnostics Report, thanks for sending it! I'll update the email thread with details from this forum discussion so it's easier for our support team to get up to speed with the issue. Someone will get back to you as soon as possible with more information, and we'll keep the conversation going directly via email to avoid complicating things between here and there. Thanks! :)

ref: LRN-37149-581