Purchased twice

mollycolleen
mollycolleen
Community Member
edited December 2015 in Lounge

Hello! It looks like I've been charged twice for my Mac + Windows bundle. $69.99 on Nov 6 (when I first downloaded it), and once today (Dec. 15) when I was notified that my trial had expired. I would like to be refunded for one of them, as I should only have to pay once. Please let me know what needs to happen next.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • khad
    khad
    1Password Alumni

    Hi @mollycolleen,

    Thanks for taking the time to contact us. I'm sorry for the trouble.

    Be sure to apply your license, so you won't be told your trial has expired:

    How do I add my license to 1Password?

    If you don't apply the license, 1Password has no way to know that you already paid. So you will see the "trial expired" prompt after the 30 day trial ends.

    I've refunded your purchase from today. You should see the funds back in your account in a few days. :)

    If we can be of further assistance, please let us know. We are always here to help.

    Cheers!

This discussion has been closed.