fixing password for app
I have the 1password app on my phone which I use for work and personal info. Only the password I use for my work info is allowing me to login. How can I get my personal password to work too for the app?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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@ash688: You can change the Master Password in 1Password Settings > Security. I hope this helps. Let me know if yo have any other questions! :)
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Will this only change the password on my iphone?
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There's an app I use on my phone for work that I have access to with the work master password. How can I have access to both work and personal apps with the 1password app?
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There are separate apps. Some I use for work (like a ringcentral app) and some I use for personal use (like my apple account). I would like to be able to use the 1password app to access both work and personal apps, but the 1password only unlocks when I enter the work master password that was shared with me.
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Hi @ash688,
You haven't mentioned yet what other device(s) you use 1Password on, and I think that information will help us understand a bit better what your situation is, and thus how to help you get what you want.
- Do you use 1Password at home? On a Mac or PC?
- Do you use 1Password at work? On a Mac or PC?
- Do you already sync to Dropbox or iCloud on either computer?
It sounds to me like perhaps you have a work vault, which contains things like your RingCentral login, and a separate personal vault, which contains things like your Apple login. And you want to find out how to access both vaults on your iPhone. Am I on the right track?
If so, you'll need to unlock Pro Features with a one-time in-app purchase on your iPhone if you haven't already, as multiple vaults is a Pro Feature. Then you can sync your personal vault with your iPhone by opening 1Password and going to Settings > Vaults > Sync Additional Vault.
Let me know if that's close to what you were after, and if you need any further guidance. We're happy to help! :)
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I use 1password at home and at work. Both are on my mac. I do have dropbox synced on my mac and a work vault. I don't think I have a vault set up for my personal logins, just the master password. I am still learning about all this.
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Hi @ash688,
Thanks for patiently answering all of our questions. I think at this point it would be best if we got some diagnostics reports, so we can get a better picture of what you have set up, from a technical perspective.
You can find instructions on creating the reports here:
—Mac—
https://support.1password.com/diagnostics/mac.html—iOS—
https://support.1password.com/diagnostics/ios.htmlAttach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Reports here in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)
Once we see the reports we should be able to better assist you. Thanks very much!
Ben
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Thanks. I think I entered the password for the vault I use for work on my phone as the master password and have to figure out how to change that.
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@ash688: Ah, that would explain it. No need to figure out on your own how to change your Master Password. Just follow this guide:
How do I change my Master Password?
I hope this helps. Please let us know if you have any other questions! :)
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Thanks. I just want to switch the password on my iphone. If I follow the steps above will that totally change it?
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@ash688: Yep! There's a link on that page for the 1Password for iOS instructions (it defaults to the device you're on), but here's a direct link to that version:
How do I change my Master Password? (iOS)
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