I always use the Touch ID but I am being asked for my Master Password. I have forgotten it! Help!
Because of a recent update to 1Password, I am being asked for my Master Password. I've forgotten it. Have tried several variations of what I think it is but none work. Please let me know what I need to do. Tanks
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:touch-id-faq
Comments
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@Merope I'm afraid it's crucial you remember your master password in order to access your 1Password data. This knowledge base article may help a little:
My Master Password is not being accepted. What should I do?
However, at the end of the day you are going to need to know your master password to access your 1P data—otherwise the only step is to delete 1P from your iOS device (and all the data that is stored with it), download a fresh copy and start all over again.
(You've not provided the basic information—like what version of 1P you're using, your iOS version number and whether or not you sync your 1P data to any other device—but all of what I have said here will still hold true. If you do sync your 1P data to any other device, however, there will be additional steps you need to take if you have to start over.)
Stephen
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@Merope: Indeed. (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. For your privacy and security, your Master Password is known only by you. No information about your Master Password is ever sent to us. There is also no "back door" to access your data without the Master Password, but hopefully Stephen_C's link will help jog your memory...or you can try restoring from a backup or syncing from another device. Please let us know how it turns out!
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