1 password 3 not synching with latest version

ILTerps
ILTerps
Community Member
in iOS

Having trouble moving data from iOS version of 1Password 3 to latest version. Tried everything so far and nothing seems to be synching

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:upgrade-ios

Comments

  • Ben
    Ben

    Hi @ILTerps,

    Thanks for taking the time to write in. Could you please let me know which step you're having trouble with in the knowledge base article

    Thanks!

    Ben

  • ILTerps
    ILTerps
    Community Member

    Hi there. Yes I have 1password version 3 and the latest version on my iOS device. I just downloaded for MAC as well. I have been able to pair the latest app with my MAC. However there is no data in there, b/c it is all on the odler version 3 app. every time I open the older app is asks if I want to copy the data into the latest version, which I say yes to and nothing happens and no data transfers.

  • ILTerps
    ILTerps
    Community Member

    Hello? Is anyone helping?

  • ILTerps
    ILTerps
    Community Member

    bwoodruff where did you go? Hello?

  • Ben
    Ben

    Hi @ILTerps,

    Yes, we're here, but this is not a live chat. We make our best effort to respond to all messages within 24 hours, often much sooner.

    There is a second set of instructions available for when the normal import does not function as expected. You can find those instructions here:

    How do I upgrade from 1Password 3 on iOS?

    (See the section for 1Password 3.7.1 or earlier if it is not automatically selected)

    Please let me know how that turns out.

    Ben

  • ILTerps
    ILTerps
    Community Member

    I tried that earlier and just tried it again...same result. Nothing transfers over. Would love to talk to someone there, but I guess you don't have customer support via phones?

  • Ben
    Ben

    Sorry to hear you are still having trouble, @ILTerps. I'd like to ask you to create a Diagnostics Report from 1Password 6 (the new app) on your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.