Can't fill the login information on iOS

espooner0829
espooner0829
Community Member
in iOS

I downloaded for iOS and put in a web site and credentials but when I tap on the site and then the key to have it use those credentials nothing happens.

1Password Version: 6.12
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: Not Provided
Referrer: kb-search:not filling in web site, kb:why-no-autofill

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @espooner0829 maybe the easiest place to start is with these two excerpts from the user guide:

    Create a Login item

    (just to be sure you've done it correctly)

    1Browser

    (which explains the simplest way to log in to sites for which you've created login items)

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @espooner0829,

    If those pages, and our pages on the Extension (iOS) don't help I wonder if the issue is specific to the site that you are trying to log into.

    If you're happy to say what the URL for the site is we can see if there are any general problems filling there.

This discussion has been closed.