my license was purchased by -snip-. Now it shows trial mode. -snip-
Ronald Guest is the purchaser from Lakewood, California. Can you please send me the license key information so I can use the program as it has somehow gone back into trial mode.
Marc Guest
-snip-
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:trial-expired
Comments
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Hi @MarcGuest
As this is a public forum, I have removed all the emails from the topic name and also your telco number.
If you purchased the license from the website you can use the automated system to retrieve your license details. Simply visit the resend link here. https://agilebits.com/store/licenses
As a security precaution it would be resent to the original purchase email, if there happens to be an issue with emails you would need to contact the staff to resolve the situation.Please include a link to this topic.
support+licenses@agilebits.com
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Could an automatic upgrade cause this to happen. I may have allowed an update to install, and this may be why I am on Version 5. I believe we purchased Version 3.
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@MarcGuest - The upgrade from version 3 to version 4 required an upgrade payment, which also covers version 5. If you have a licensed copy of version 3, and you never paid for an upgrade to 4 or 5, that could indeed be the reason you are now seeing your installation as unlicensed. You would have a 30 day free trial, but after that, those reminders should set in.
Version 3 has not seen any development since version 4 arrived, and there have been a number of OS X updates since then. The latest update to OS X 10.11.2 has caused a number of users trouble with continuing to use version 3.
There is a generous upgrade discount for the upgrade. Just enter your version 3 license key on the AgileBits upgrade page (here) to see your upgrade price.
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Thank you!
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@MarcGuest: To be clear, 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information.
Now, if you've already purchased 1Password 4 or 5, there's no need to purchase it again. But since I'm not able to locate a record matching the information you posted, I think the best thing to do would be to contact us more privately via email at support+licenses@agilebits.com so we can help you find it. We'll get this sorted out for you! :)
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