impossible to login

anatweeg
anatweeg
Community Member
in iOS

I cannot login in 1password app on my Ipad anymore, although I am sure my master password is right. I tried many times but every time I get the message: try again. What to do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I cannot login anymore, although I am sure my master password is right. What to do?

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @anatweeg: (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

  • anatweeg
    anatweeg
    Community Member

    Thanks, Benty, the tips worked! I can use 1Password again. I started over by buying a new app, chose a new MP and cynced the new app in my Iphone en Ipad with Dropbox instead of ICloud (as ICloud kept asking me the old MP).

  • AGAlumB
    AGAlumB
    1Password Alumni

    Excellent! Thanks for the update. You are most welcome! I'm glad to hear that all is well.

    Now, I will say that if you want to use iCloud Sync instead, that's possible too. If you want to reset the data in iCloud so you can sync your current vault there instead, just go to 1Password Settings > Advanced > Erase iCloud data. Then you can setup iCloud Sync.

    Otherwise, it sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

This discussion has been closed.