I recently upgraded to paid version and the software is no longer updating

Beecher
Beecher
Community Member
in Mac

As soon as I went from free to paid version It no longer registers the new passwords.

1Password Version: 5
Extension Version: 5.3.2
OS Version: OS X YOSEMITE 10.10.5
Sync Type: Not Provided
Referrer: forum-search:Updating from free to paid

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @Beecher I think we need some more information in order to help you. Please tell us:

    • Exactly what version of 1P for Mac you are using (the link will tell you how to find that information—including, importantly, whether you're using the Mac App Store of 1P or the AgileBits store version)
    • What you mean when you say:

    It no longer registers the new passwords

    Please tell us exactly the steps you're taking and how 1P is not behaving in the way you expect.

    Stephen

  • khad
    khad
    1Password Alumni

    @Beecher,

    I'm wondering if perhaps you just need to apply your license, so 1Password knows you have a license:

    How do I add my license to 1Password?

    However, if you are still having trouble with your license applied to the app, the answers to Stephen's questions above will allow us to better assist you. :)

This discussion has been closed.