1Password does not open and fill with Firefox [see khad's post about installing current extension]

sjk

This discussion was created from comments split from: 1Password will open the login page but will not autofill the username and password help please.

slantzy

I updated my 1password with the latest edition. I now can no longer long it. I can see the website as well as the passwords and ids. But when I click on the site all it does is grind and the website does not open at att.

Mystery_Man

Pardon my ignorance, but I did not understand much of that. You updated to the latest version of 1Password, and what? What version of the browser extension is installed? To what website are you referring? Additionally, you did not answer any of the previously asked questions, hence we are not able to assist you.

Stephen_C

@slantzy, it is crucial that we have the further information from you that Mystery_Man mentioned. Please tell us:

• What version of 1P for Mac you are using (the link will tell you how to find that information)
• Your OS X version number
• What browser you are using
• The 1Password Browser Extension version (the link will tell you how to find that information)
• What exactly you mean by:

I now can no longer long it.

Please explain in detail what you are trying to do, what you expect to happen and what actually happens.

Stephen

slantzy

I am using 5.4.1. I updated to the newer version last week. Once that happened I could log into 1password. However when I tried to log into the sites saved under 1password the sites never opened. They just grind and grind. I only use firefox and I did recently add the extensions. Extensions are 3.9.12.

khad

Hi @slantzy,

Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

You are using the old 1Password 3 extension. Be sure to follow the steps to uninstall that old extension and install the current one:

How to safely uninstall the 1Password 3 browser extension