On my iPad, 1Password not allowing Touch ID

awerneke

1Password is not allowing me to use Touch ID after first login even though it is enabled in settings. I just purchased the Pro version for my iPad Air 2 two days ago. It is not that it is rejecting my fingerprint; there is no Touch ID option in the login window.

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1Password Version: 6.1.2
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: Dropbox
Referrer: forum-search:1Password not allowing Touch ID and not staying unlocked after I log in.

Ben

Hi @awerneke

Thanks for taking the time to write in.

Could you please let me know what you have set for each of the options under 1Password > Settings > Security?

Thanks!

Ben

awerneke

Hi Ben,

Lock on Exit is off; Auto-lock is set to 10 minutes; Touch ID is on; Clear Clipboard, never; Conceal Passwords is On.

Thanks and happy new year!
Angela

Jacob

@awerneke Could you try disabling Touch ID in 1Password's Settings, closing the app, opening it again, and enabling Touch ID once again? It's also worth trying a reboot to see if that gets things working. :) Let us know.

awerneke

You know, I just tried Touch ID with 1P and it is now working. Maybe because I shut the iPad down last night and restarted this morning. I think one thing I'm learning is maybe it is best to reboot after upgrading an app before using it as I recently had something similar happen with another app I had updated. Thanks for your help!

Ben

Thanks for the update @awerneke. I don't know that I'd say it is necessary to reboot after every app update, but it is certainly a good troubleshooting step if things aren't working as expected. :) Glad to hear you were able to get it working.

If we can be of further assistance, please don't hesitate to contact us.

Ben

awerneke

Thanks, Ben!

Ben

You're very welcome. :)