Bought iMac App Store. want on iPhone/pad too. Doesn't sync. Do I have to buy app again? Help!

r_ol

iMac on latest El Capitans. iPad & iPhone on Ios9.2. Cannot get 1password on pad or phone? Do I have to buy app again for each ? Most confused

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1Password Version: 5.0.1
Extension Version: 4.4.4
OS Version: OSX 10.11.2
Sync Type: ICloud

Ben

Hi @r_ol

Thanks for taking the time to write in!

1Password for iOS is a free app. We do offer an in-app purchase through the Apple App Store for Pro features, but these do not include syncing (i.e. you do not need to buy them to sync). Please check out this guide for instructions on syncing:

Sync | 1Password for iOS

If you haven't already you can download the 1Password for iOS app here:

iTunes App Store

I hope that helps!

Ben

Rolo

Thank Ben, that's helpful. Can you tell me, to get the app to fill in login details on Safari do I have to upgrade to Pro? I have it enabled but not working. Sorry to be a pain R

AGAlumB

@Rolo: Filling works with or without the Pro Features. If you can tell us the URLs in particular you're having trouble with we'll be happy to test them and try to offer a solution, workaround, and improvements in the future!

That said, in many cases manually saving a new login for the site will allow 1Password to save additional information from the form (even better using the 1Password browser extension on the computer, if that is an option for you). Just try these steps:

1. Navigate to the website
2. Enter your login credentials
3. Tap the 'key' icon (or the Share button, to use the extension in Safari) to bring up the login menu
4. Tap + New Login
5. Tap Save
6. Close the webpage and tap the URL in your new login item to have 1Password fill it
7. Tap the "Sign in"/"Log in" button to submit the form

Please let me know how it turns out. I look forward to hearing back from you. :)

Rolo

Cheers Brenty, This has done the trick, it worked. However, does this mean that to go to (say Amazon) & for it to autofill, I have to open 1password & use that link? I ask because if I just go to the Amazon site as normal, click on the sign in page, it opens but the App does not autofill. Am I completely losing the plot, I spent hours yesterday entering all my info and so far it seems that logins need to be done the way you detailed and the rest is almost just a file of passwords. I do appreciate your help but to be honest I am on the verge of dumping this App!

Jacob

@Rolo You definitely shouldn't have to use the exact link that you saved the Login from when filling and logging in to Amazon. As Brenty mentioned, if you could could post the link that would help out with troubleshooting. :) This link in particular:

I ask because if I just go to the Amazon site as normal, click on the sign in page, it opens but the App does not autofill.

I'm also curious as to how you're opening the link. What happens if you launch Safari on your device and head to Amazon, then tap the Sign In link in the top right and sign in from there?

AGAlumB

Cheers Brenty, This has done the trick, it worked. However, does this mean that to go to (say Amazon) & for it to autofill, I have to open 1password & use that link? I ask because if I just go to the Amazon site as normal, click on the sign in page, it opens but the App does not autofill.

@Rolo: To be clear, 1Password will only fill your information when you tell it to, whether this be by tapping the link in 1Password itself (as in your example), or when you select the login from 1Password when you navigate to the site on your own (using the 'key' icon in 1Browser, or the 1Password extension in Safari). 1Password will not autofill simply because you've loaded a webpage. If you're still having trouble, be sure to let us know the exact steps you're taking (along with the URL) so we can help! :)