Need legacy version of 1Password please

rhuobhe
rhuobhe
Community Member

Hi since I updated my iPhone iOS 9 my 1Password app crashes all the time so this morning I decided to do a backup and reinstall the app. Now I can't find the same version of 1Password on the app store and I cannot do a restore from my backup file on the newer version of 1Password that is out now. I already tried to restore my phone from iCloud (yesterday) and it did not restore my old version of 1Password.

How can I obtain the legacy version of the app so i can do my restore and then figure out later how to sync or migrate my database to the new version. I have years of important data written down on that backup and I really need to get this restore working.

Thank you


1Password Version: 4?
Extension Version: Not Provided
OS Version: iOS 9
Sync Type: Not Provided

Comments

  • Hey @rhuobhe! It sounds like you're running 1Password 3. We'd be happy to help you get things upgraded. First, you can download the latest version of the app from here. It's a freemium app, which means you can use the basic features for free and purchase the Pro features later on if you'd like to.

    As for your data, were you syncing it anywhere, or do you have 1Password on another device? And do you still have the old version of the app installed on your device? If you do, that makes the upgrade process a bit easier. You can simply follow this guide to get things upgraded:

    How do I upgrade from 1Password 3 on iOS?

    If you don't have the app on your device, we'll need to recover your data. Did you back things up to a location other than iCloud? Locally on iTunes, perhaps?

  • rhuobhe
    rhuobhe
    Community Member

    Thank you i was able to restore 1Password3 from icloud backup and then i successfully imported my data to the new version. pras

  • Excellent. Thanks for the update @rhuobhe. Glad to hear that worked out for you. If we can be of further assistance, please don't hesitate to contact us.

    Ben

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