Version 6.1.2, iOS 9.2: always have to log in twice
After one of the recent updates, the first login fails with an incorrect password message. I assumed it was just bad typing. But I have now confirmed this on both iPhone and iPad. I use the exact same password on both attempts. First fails. Second succeeds.
1Password Version: 6.1.2
Extension Version: Not Provided
OS Version: ios 9.2
Sync Type: dropbox
Referrer: forum-search:I always have to log in twice. First login always fails.
Comments
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Hi @rlhaben,
Thanks for taking the time to write in. That is very strange; I can't say I've heard of that before. I'd like to ask you to create a Diagnostics Report from each of your iOS devices:
https://support.1password.com/diagnostics/ios.html
Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)
Once we see the reports we should be able to better assist you. Thanks very much!
Ben
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Hi Ben, I sent a diagnostic from my iPhone and THAT time it took the first login (of course). I forgot to link it to this post.
Also, I just tried on my iPad and noticed that there was an extra * as I was typing the password. I backspaced and started over and it also took the first login. So it looks like maybe the password box is picking up or adding a character before typing starts. I'll pay special attention to this. I don't know how it would get prefilled.
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