I still cannot find the 1Password extension on iOS even when all requirements were met.

Grigolon

I followed all steps from the support page https://support.1password.com/guides/ios/enable-extension.html and from this article https://support.1password.com/ios-extension-not-visible/ and still cannot see the 1Password option on the action list. Went through iOS settings options as well but wasn't able to find any additional permission/config. Could you please help me?

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1Password Version: 6.1.2
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: iCloud
Referrer: ug:ios/extension, ug:ios/enable-extension, kb-search:extension, kb:ios-extension-not-visible, ug:ios/enable-extension

Ben

Hi @Grigolon

Thanks for taking the time to write in. Could you please let me know what options you do see in the action list?

Thanks.

Ben

Grigolon

Hey @bwoodruff, I only see the following:

• Copy
• Print
• Add to Favorites
• Add Bookmark
• Add to Reading List
• Find on Page
• Add to Home Screen
• Request Desktop Site

I never noticed any 3rd party option there. It's possible that I've missed it as well.

Thanks!

Ben

@Grigolon,

Interesting. That is indeed the list that 1Password should be among. Does the list scroll? On iOS there are no scrollbars shown until you try to scroll, but it is possible that the list is too long and 1Password is hidden down at the bottom.

Failing that, I'd like to ask you to create a Diagnostics Report from your iOS device:

https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

Grigolon

Sent! Let me know if you need the support ID.

Ben

Thanks @Grigolon. I take it scrolling wasn't the issue? I'll flag your report for appropriate follow up by our team. We'll get back to you via email ASAP.

Ben

ref: NPC-91997-198

Grigolon

Yeah, scrolling is fine! attach

Ben

Thanks. :) I've made a note to that effect on the email ticket as well.

Ben