Chase website

amaze57

After the latest update, chase.com still works for this site bur for the iPad app, each time I signed in the chase does not recognize the comuter and I must get a id number each time. Both my iPhone and iPad have the same settings

I can get the safari to work and recognize my iPad outside 1password

HELP

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @amaze57,

If this works in Safari then I would recommend accessing it there, using the 1Password for Safari extension:

Enable the extension | 1Password for iOS

The browser within 1Password ("1Browser") is mostly a holdover from a time prior to being able to integrate directly into Safari (before extensions on iOS were a thing). As such most of our development effort with regards to browsing on iOS is focused on the extension.

I hope that helps!

Thanks!

Ben

amaze57

Why would it work properly on my iPhone 5s but not on my iPad mini?

Ben

That is a really great question, @amaze57. I suspect it has something to do with Chase's process for detecting whether a device has been used to login previously or not. The "user agent" that 1Browser uses on iPad is different than the one it uses on iPhone, as many websites use the user agent to determine what screen size you are using, but Chase also likely looks at this when making their determination about past usage.

Ben

amaze57

Thank you

It has worked on the iPad and iPhone for many years. I suspect your firm on the next update will have it work again

Ben

Thanks for the update. We haven't made any changes to 1Browser recently, nor do we have any planned for the next update. I hope using Safari for Chase proves to be a workable solution. If we can be of further assistance, please don't hesitate to contact us.

Ben