password variation between app and 1passwordwnywhere

hmaronson
hmaronson
Community Member
in Mac

my master password opens my 1Password account but will not open 1Password anywhere. Ideas?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:password

Comments

  • khad
    khad
    1Password Alumni

    Hi @hmaronson,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    My first guess would be that you are using non-Latin ASCII characters in your Master Password such as accented characters. See this article for more details:

    Should I use special characters in my Master Password?

    If that does not apply in your situation, we can dig deeper. You can create a Diagnostics Report from your Mac like this:

    https://support.1password.com/diagnostics/mac.html

    Be sure to select the option that applies to the version of 1Password. Then attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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