I have a huge problem

Fresh_tilapia · January 2016

Ok, so my iPhone 5c was broken for quite a while... And in that time, my phone had gone into connect to iTunes mode. I had to erase it of every thing with no back up if it to count on. I lost everything, and I was upset, but what I'm more upset about is that I can't get to my vault. I have my life's passwords and identity on there! I need help! I'm using the the same wifi network I previously used.

hawkmoth · January 2016

Were you backing up your phone or your 1Password data in any way? Were you syncing to another device by iCloud, Dropbox, or WiFI?

Jacob · January 2016

Hey @Fresh_tilapia! I'm so sorry to hear that. We'd love to help out in any way that we can. First up, did you happen to be syncing your data anywhere, or did you back it up, as hawkmoth mentioned? Even a backup to iCloud that you may have restored after your phone was set up again would be helpful. If you don't have any backups or weren't syncing your data somewhere, do you have another copy of 1Password somewhere with your data on it? Possibly your computer or a tablet? Hopefully we can figure something out. :)