How to retrieve 1Password data

rschooley
rschooley
Community Member
in Mac

For some time, my 1Password mini (5.4.2) and browser extensions (4.5.x) were not syncing with my "main" application. The result was that I had information in 1Password mini and the browser extensions that wasn't showing up in the primary application. After some reading through the knowledgebase, I checked to see if I had an old version of 1Password lurking somewhere. I did. I removed the 1Password 4 version from my applications folder to the Trash. Now, I have seemingly lost the additional data. I haven't actually thrown anything out and wonder if there is a way to retrieve the data previously in the Mini and browser extensions. I'm running Mac OS 10.11.2.

1Password Version: 5.4.2
Extension Version: 4.5.x
OS Version: 10.11.2
Sync Type: Dropbox

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @rschooley,

    I'm sorry you've been having trouble with 1Password!

    Your data isn't actually stored in the 1Password app file - it's stored in another location on your Mac, so as long as you only moved the app file to the Trash, that "missing" data is still on your Mac somewhere.

    In order to help find it, I'd like to ask you to create a Diagnostics Report from your Mac: https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and make sure you receive a reply as quickly as possible.

    Once we see the report we should be able to better assist you. Thanks in advance! :)

  • rschooley
    rschooley
    Community Member

    Thanks, Drew. I've completed your instructions. Here is the Support ID: [#SPV-98452-797].

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @rschooley,

    We received your Diagnostics Report, thanks for sending it! Someone will get back to you as soon as possible with more information, and we'll keep the conversation going directly via email to avoid complicating things between here and there. :)

    ref: SPV-98452-797

This discussion has been closed.