I set up a new team domain: avonlane, account key starts with A3-C2KV. can't sign in

Kara_Klein
Kara_Klein
Community Member
in Business and Teams

I originally set up a team account with the domain Avon-Lane. I never got futher than setting up the first few bits, then went on vacation, lost the master password (ARGH). Today, tried to set up a new domain to start over: avonlane. Set up, and now still can't sign in - the login page is looking for a totally different account key than what shows up on my emergency kit.

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Referrer: kb:forgot-master-password, kb:master-password-not-accepted, kb:teams-troubleshooting-signin, kb:account-key, kb:teams-troubleshooting-signin

Comments

  • nathanvf
    nathanvf
    1Password Alumni

    Hi there @Kara_Klein

    Thanks for taking the time to write in to us.

    Can you check and make sure you username / password are correct? It's possible that the account key it suggests would be a different one than the actual account key. So if you know that it's not the right account key than make sure it's correct. Also hopefully the web address is the right one (your new domain) and not the old one.

    The best way to setup a account would be to use the QR code itself, which will populate all the fields except for the password field.

    -Nathan
    Agilebits Developer

  • roustem
    roustem

    @Kara_Klein please try to click on the sign-up confirmation link and register again. Try to complete the registration process until you are asked for the master password again. You should be able to login after confirming the master password and at that point the new account will be created.

This discussion has been closed.