Attachments not syncing to iPhone

abhishek_singh

I am using 1Password5 on my Mac. I have created a few identities and added PDF attachments to them. When I use WiFi sync and sync these to my iPhone, the identities get synced, but the attachments don't. I have verified that i have the latest version of 1Password5 installed on my Mac and iPhone.
I also tried installing the beta version if 1Password6. But that too did not solve my problem.

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1Password Version: 6.0.BETA_5
Extension Version: Not Provided
OS Version: 10.11.2
Sync Type: Wi-Fi

Ben

Hi @abhishek_singh

Sorry to hear about the trouble syncing attachments. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://support.1password.com/diagnostics/mac.html

—iOS—
https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)

Once we see the reports we should be able to better assist you. Thanks very much!

Ben

abhishek_singh

Hi @bwoodruff,

Thanks for looking into this.

I have mailed the diagnostics reports. The support ID for the iOS report is #PHB-61198-332 and the support ID for the MAC report is #AFQ-82578-362.

Thanx and regards,
Abhishek Singh

Ben

Thanks, @abhishek_singh. I was able to locate your reports and have flagged them appropriately for follow up. As soon as we've had a chance to review them we will be back in touch via email with the next step.

Ben

ref: SXF-28475-398