I bought the Mac App version for Mac. Having installation and synching problems.

tylermjay

Not clear how to synch through WiFi. Also the new Mac version found a very old and outdated 1Password on the Mac (purchased 2010) that seems to be confusing it.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:mac-app-store-vs-agilebits-store

Rad

Hi @tylermjay,

Thanks for taking the time to reach out to us :+1:

First let's sort out the problem with the outdated version of 1Password:

• Please quit both 1Password and 1Password mini and trash all copies of 1Password. Please do not use a app cleaning utility, as it may lead to data loss.
• Download 1Password from from the Mac App Store. The latest version should be 5.4.
• Launch 1Password.

Now that you have the most recent version of 1Password for Mac installed. Let's set up Wi-Fi sync. Please refer to this article from our User Guides to get started. You can also consult the "Wi-Fi Sync is not working" article for basic troubleshooting.

Please do let us know if you have any other questions.

Cheers!

tylermjay

Will I have to pay for the App again?

Jacob

@tylermjay You shouldn't have to. Does the app show up in the Purchases tab of the Mac App Store? Make sure you're using the same Apple ID you did when you first purchased the 1Password.

If you're sure this is the Apple ID you've used, here's how to unhide a purchase:

1. Launch the App Store on your Mac
2. Click the Store menu and select View Account
3. Under the Hidden Items section click Manage
4. Look for 1Password and click Unhide

Once the purchase is unhidden, follow these steps to re-download it on a new computer:

1. Still within the App Store, click the Purchases tab
2. Click the Install button beside 1Password

Let us know how that goes. :)