I have version 3.7.2 on my new iPhone6. I have forgotten the master password.

IanC

I would like to upgrade to a newer version. I have created a backup file on the 3.7.2 and saved it on my PC.
How can I upgrade without being asked the old master password. I do not have any data protected with the old master password. I only use the 4 digit lock on the opening page of the IOS. My iPhone is also backed up in iCloud.
Please help.

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1Password Version: 3.7.2
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Not Provided
Referrer: ug:ios/requirements, kb:forgot-master-password, kb:starting-over, kb:ios-itunes-backups, kb:legacy-ios-backup-restore

Ben

Hi @IanC,

The only way to access the information in a 1Password backup is with the Master Password, (un)fortunately. If you still have access to the data on the device via the 4-digit PIN you may be able to manually copy details over to the new app, but you will not be able to import without the Master Password.

I apologize for the inconvenience, but this is part of why we stress the importance of picking a Master Password that is both strong and memorable:

Enter a Master Password to keep your data secure. Your Master Password should be strong and unique. It also important to choose a memorable password because you won’t be able to access your data without it! We don’t store passwords and cannot help you retrieve your Master Password if you forget it.

(step 4 of our iOS Quick Start guide)

I'm sorry I don't have the answer you were hoping for.

Ben

rwoodruff

I am another laggard who is still on 3.7.2 and anxious to move forward on my new iPhone 6. I have only a few passwords protected with the master password and am out of practice. I have made two failed attempts as I wanted to practice before I brought over the backup to my MacBook. First, can you tell me if the file is encrypted when it goes from phone to laptop via wireless network? Second, as I try to reconstruct my password, how many attempts do I get? Is it timed? Will a certain number erase all my data? If I simply run out of options, how would I use the 'manual copy' option mentioned above. Thanks.

Ben

Hi @rwoodruff

Data is indeed encrypted as it travels over the wireless network, yes. It has been a long time (well, since 2012) since I used 1Password 3 for iOS and unfortunately we no longer have documentation for it, even internally. If I recall correctly though there is no limit on the number of times you can attempt your Master Password, and no I do not believe there is an automatic data wipe.

By "manually copy" I meant copy each record, by hand, from 1Password 3 to 1Password 6.

Sorry I don't have a more encouraging answer, but I hope you're able to remember your Master Password!

Ben

rwoodruff

Thanks so much. I am thinking I will get in within 10-12 tries, but I hope less.

Another question - I am pretty sure I asked this one before too, but can't find a history of my previous questions. And maybe the reply was emailed to me.

I beleive I have licenses through AgileBits for at least some of the products - as in for my laptop . Not sure about a multi-device iOS license. Anyway, is there somewhere on your site where I should be able to look this up? If not, can you email me the info based on profile attached? And how up to date are the licenses? Even though I have been a slug and never installed I imagine I am many versions behind. So, is there a charge to upgrade and if so, is there a discount for previous purchasers?

Thanks again!

Richard

Ben

Richard,

We can definitely help with that. It appears that you have a license for 1Password 6 for Mac, purchased from us directly in 2014. This is up to date, and does not currently have an upgrade available. I've resent this license information to the email address on file, but if you need further help or more specific details please feel free to drop us an email to support+sales@agilebits.com. If you do so, please include a link to this thread ( https://discussions.agilebits.com/discussion/56004 ). Thanks!

Ben