WiFi Sync on iPad causes crash; works on iPhone

mmax
mmax
Community Member
in iOS

Attempting wifi sync to mac. Working between iPhone 6s and mac but not with iPad Air - causes app to close during sync. Have disabled sync and closed app and retried with no luck. All running on current versions.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mmax: Since it's working between the Mac and iPhone, it may be something specific to the iPad have you tried restarting it? Often simply turning Wi-Fi off and then on again does the trick for me, but sometimes a restart is necessary. Please let me know what you find! :)

  • mmax
    mmax
    Community Member

    1P versions: yes, I had tried that with the same result.

  • Ben
    Ben

    @mmax,

    Thanks for trying that. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)

    Once we see the reports we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.