Locked out

shanemcarpenter
shanemcarpenter
Community Member
in iOS

For some reason the password I created is not working. Please help!

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @shanemcarpenter: (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

This discussion has been closed.