when selecting a login, two windows open at the same time

macintosh1
macintosh1
Community Member

when selecting a login, two windows open at the same time one my home page the other the login page. on the second page it will login to the site selected but there is always a second browser window that also open when selecting a login.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
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Comments

  • Stephen_C
    Stephen_C
    Community Member

    @macintosh1 it really would be helpful to have some basic information about your setup, please, so that we can try to help. Please tell us:

    • What version of 1P for Mac you are using (the link will tell you how to find that information)
    • Your OS X version number
    • What browser you are using (and the version number of the browser)
    • The 1Password Browser Extension version (the link will tell you how to find that information)
    • Whether you have a browser window already open when you try to login to a site using 1Password

    Stephen

  • Hey @macintosh1! A bit more info about your setup, as Stephen mentioned, would be quite helpful in troubleshooting things. However, from the start it sounds like you may be trying to fill a Login that has a different URL than the site you're on. In this case, a new window or tab will open with the URL associated with that item. I'd recommend checking the website field of the item to see if it is similar to the page you're attempting to sign in to. Let us know if that helps.

This discussion has been closed.