Making a backup in iTunes

iamecho

Hi - I've just finished following the article about creating a backup within iPassword on the iPhone and then syncing it to iTunes via usb. (I thought syncing my data through Dropbox was all I needed to do for a complete backup in the event I needed to do a restore.) It all went according to plan until the end where the only option iTunes gave me was to Sync. The step by step instructions I was following said iTunes would say "save as ..". I hit sync but have no way to see what is on the backup folder on iTunes so am not sure I did it correctly. Is it me? - lol. Any help would be appreciated.

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1Password Version: 6.0
Extension Version: 4.5.2
OS Version: yosemite
Sync Type: dropbox
Referrer: kb:wendy-appleseed, kb:1passwordanywhere, kb:remove-multiple-apps, kb:backup-faq, kb:ios-itunes-backups

iamecho

https://support.1password.com/ios-itunes-backups/
This is the article I was working from.

Jacob

Hey @iamecho! The interface actually says Save To and a Finder window should appear where you can choose a location for your backup. You just need to select the Backups folder on your device first. Does the button not appear to be clickable, or is the folder not there?

iamecho

Hi @penderworth - thanks for responding. I've attached a screen shot - I see back ups but it doesn't let me do anything with it - double click, single click, etc. In fact double clicking allows me to change the name.

iamecho

Jacob

@iamecho Could you try scrolling down on that main page? Not in the 1Password Documents section, but to the right where the white space is. I think there may be things hidden under that. :)

iamecho

Nothing under and nothing to the right .. nada!

iamecho

@penderworth Nothing under and nothing to the right .. nada!

iamecho

@penderworth

Ben

That is a bit strange, @iamecho. On my computer I'm able to left click to select the folder (highlight it in blue). Could you please try left clicking on it and dragging and dropping it to your desktop?

Please let me know if that works.

Ben

iamecho

Hi @bwoodruff Yes, I was able to left click and drag on to my desktop. Should I just leave it in my filing cabinet in the event I need it? Not sure how I'd restore from there but I can cross that bridge when I need to.

Ben

Yes, I'd recommend leaving a copy of it on your desktop, or in some other spot on your file system where you'll be able to find it if you ever need it. The instructions for restoring a backup can be found in the same article you linked here:

https://discussions.agilebits.com/discussion/comment/268553/#Comment_268553

Thanks!

Ben

iamecho

@bwoodruff Ok, so for now this is the workaround and I shouldn't be concerned why my computer doesn't allow me to do what the article says?

Ben

It appears Apple may have updated iTunes and our guide will need to be updated to reflect those changes. I wouldn't call it a workaround, I'd call it the way things appear to work now. :)

Ben

iamecho

@bwoodruff Good enough :), thanks for your time.

Ben

You're most welcome. :) If we can be of further assistance, please don't hesitate to contact us.

Ben