Lost everything on Update

gallegosg
gallegosg
Community Member
in Mac

I received a notice to update one password and got a message that i needed to trash some old files such as /Downloads/1password 4.app and 1password 4.2PP etc. I did and then it instructed me to empty the trash which I did. I then opened 1 password and went to check for updates which I did and as it went to update and relaunch and froze up and their appears to be a question mark on the icon and now it will not open. I'm a senior citizen it took me two hours just to find this site is their a phone number for tech support or have I just lost everything? will I receive an email with an answer from this posting?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @gallegosg,

    I'm so sorry to hear that you've had problems with the update of 1Password. I think the quickest way to get this sorted out is to take a closer look at your system.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.