updater continues to ask to install update after already having done so

dvaughen
dvaughen
Community Member
in Mac

updater continues to ask to install update after already having done so. I keep getting the prompt to install update to 5.4.3, even though I have already done so. The nearest topic support articles fails to load.

1Password Version: 5.4.3
Extension Version: Not Provided
OS Version: OSX 10.11.2
Sync Type: Not Provided
Referrer: forum-search:updater continues to ask to install update after already having done so

Comments

  • Jacob
    Jacob

    Hey @dvaughen! The latest version is actually 6.0, so that could be why you're getting prompted for another update. Could you try rebooting your computer and checking for an update again? 5.4.3 is a mandatory update before 6.0. Let us know how things go. :)

  • chrisb911
    chrisb911
    Community Member

    I'm getting this too - my version is 5.4.3 and its asking me to update to 6.0.1 repeatedly. The update box for 6.0.1 says that 'there have been 2 updates since you last updated' - which i'm not sure is true as I always apply them. How do I get out of this update loop please?

    Chris

    1Password 5.4.3
    OSX 10.11.3

  • nathanvf
    nathanvf
    1Password Alumni

    Hi @chrisb911,

    So you say your version is 5.4.3 and it keeps asking you to update. Doesn't that make sense since the latest version is indeed 6.0.1?

    I would recommend you quit 1Password and 1Password mini from the menu. Then locate all your versions of 1Password and move them to the trash, and then download the newest version of 1Password from our webstore. After installing that you should have the latest version of the software.

    https://agilebits.com/downloads

  • chrisb911
    chrisb911
    Community Member

    yeah - the issue was that it keeps asking me to update.. It recognises there is an update to 6.0.1, from 5.4.3 and suggests I install it (which I do). It restarts and then repeats the same thing having not updated.

    Is that the solution? delete everything and start again? Will it remember my settings? Seems like a pain

    Chis

  • ag_kevin
    ag_kevin

    Hi @chrisb911,

    There' no need to delete everything, but it does sound like you have version 5.4.3 and version 6 on your Mac right now. Can you check your Applications folder? If you see "1Password 5" and "1Password 6", please delete the 1Password 5 app only, restart, and launch 1Password 6. It should then stop asking you to update. If you don't have 1Password 6 in your applications folder, you can download it here: https://agilebits.com/downloads

    If you have any trouble with the above, please let us know.

    Regards,
    Kevin

This discussion has been closed.