iPhone 4s, iOS 9.2. 1Password stalled part way thru update and is stuck. Can't delete or re-download

HBA

Latest update started to download but stalled about 2/3 through. Now I have a partially updated icon on my iPhone. The program won't open, I can't delete the icon to start again, and going to the App store shows the update, but times out when I try to continue the download.

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1Password Version: 5.?
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: Dropbox
Referrer: forum-search:I have an iPhone 4s running iOS 9.2. 1Password stalled part way thru update and is locked.

Ben

Hi @HBA,

Please try this:

1. Tap on the 1Password icon to pause the download (from the home screen, not from in the App Store).
2. Reboot the iOS device (instructions)
3. Go to the App Store and find the app and start the download again. Sometimes you have to search for the app by name since it’s not always in the Updates tab anymore at this point.

I hope that helps!

Ben

HBA

Thanks. Worked perfectly.

Aleen

Great to hear! Please let us know if you have any other questions.