I enabled 1Password for Teams, and TouchID stopped working, even after app re-install.

sharumpe

I have been using 1Password on iOS for a long time, and have been using TouchID for as long as I've had my iPhone 6.
Today I registered my 1Password for Teams vaults, and it no longer asked for TouchID; I can only unlock with the vault password (for any vault).

I tried un-registering my Teams stuff (no change) and deleting/reinstalling the app (no change).

Any help would be appreciated. I use a long password for my vault, so I don't want to have to type it in every time I use it.

Thanks!

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1Password Version: 6.2
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: Dropbox
Referrer: forum-search:can't use TouchID ios

Ben

Hi @sharumpe,

I'm sorry to hear about the problem with Touch ID. Please give this a try:

• In 1Password under Settings > Security toggle Touch ID to OFF
• In the Settings app under Touch ID & Passcode toggle iPhone Unlock to OFF
• Restart your iPhone (instructions)
• In the Settings app under Touch ID & Passcode toggle iPhone Unlock to ON
• Restart your iPhone again
• In 1Password under Settings > Security toggle Touch ID to ON

Ben

sharumpe

Well, for whatever reason, when I went back to the device to try these steps, it was working again. Sorry for the false alarm.

Aleen

Sometimes all it takes is telling people about the problem. I know that's how it works in my house :)

Glad everything's working for you now and thanks for letting us know!