Since I updated my iPad and iPod to iOS 9.2, my 1Password uses an old database-don't know which

vsdill408

I updated my 1Password on my iMac to version 5 (which I love), and then updated my computer to El Capitan. Then my iPad and iPod to iOS 9.2. When I open iPassword on my devices, I get old data - credit cards that have been cancelled and the new ones not added, and some logins corrupted, including my Agilebits password! I'd appreciate some suggestions to solve this. Thanks.

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1Password Version: iOS 4.2.2
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: Dropbox
Referrer: forum-search:Since I updated my iPad and iPod to iOS 9.2, my 1Password uses an old database. Current data is missing

Ben

Hi @vsdill408

Thanks for taking the time to write in. I'm sorry to hear about the trouble. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://support.1password.com/diagnostics/mac.html

—iOS—
https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben