Can't retrieve info

SinCityCardsFan
SinCityCardsFan
Community Member

Recently my phone (Galaxy S4) developed serious attitude and had to undergo a factory reset. I've used 1 Password for a few years and don't exactly remember how I set it up or what I synced it to. I've reinstalled 1 Password on my phone, but cannot access my vault now. I remember my password, just can't find/access my vault! Please help!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @SinCityCardsFan: (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'recover' for you to help directly. Where do you have your 1Password data now? Only on the old phone? Or were you also syncing it with there devices using Dropbox or Wi-Fi Sync? Please let me know! :)

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