Failure of App Store update for ios to complete

TBlairGBMA
TBlairGBMA
Community Member
edited January 2016 in iOS

I have an iPhone 6 running iOS 9.2(13C75). The App Store offered an upgrade to 1Password v 6.2, but although it starts downloading, it never completes. So I now can no longer use 1Password on my iPhone, although it is still working fine on my MacBookAir and iPad. It appears to finish loading, but does not. Any suggestions?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • hawkmoth
    hawkmoth
    Community Member

    @TBlairGBMA - Try restarting your device. That usually fixes problems like that for me. I haven't ever had that trove with 1Passwprd, but have had it with a few othe application updates.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited January 2016

    @TBlairGBMA: Indeed. I thought the most recent iOS update fixed this for me, but it actually happened again with another app just today. Restarting did the trick for me this time, though it doesn't always help. Sometimes it just takes some time, but Apple may be able to help if it's still stuck. Please let us know how it turns out! :)

    Edit: I wanted to add one more thing: while the app may (terrifyingly) appear to be gone completely after the restart, just go to App Store > Updates and tap the 'cloud download' button there in the list (where you'd expect to see an 'Update' button), and it should install it in place, with all of your data intact, just where you left it. Cheers!

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