I can't access Pro data for Rewards Programs, etc.

bradik52

I have upgraded to Pro and put in data for Drivers License, Rewards Programs, Social Security but now I cannot access the data. The icons are there and when I tap on one of them it takes me to it's page but I cannot access any data. It's just not there.

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1Password Version: 6.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Dropbox
Referrer: forum-search:I can't access Pro data for Rewards Programs, etc.

cohix

Hey @bradik52, thanks for taking the time to write in. Did you add these items on our Mac version or our iPhone version?

bradik52

Strictly on iPhone/iPad

Ben

Thanks, @bradik52.

I'd like to ask you to create a Diagnostics Report from your iOS device:

https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

Winnie

@bradik52 we received your Diagnostic Report - someone from our support team will contact you shortly.

ref: DWR-38336-391

bradik52

I still haven't received a resolution to my problem. Should I just look for another password program?

Ben

@bradik52,

Winnie responded to your email on Fri, 15 Jan, but we had not heard back from you. I'll resend that email now, in case it got lost in the shuffle. Please keep an eye out for it, and if you haven't received it within the next half hour or so please let us know.

Ben

bradik52

It's been more than an hour, no response.

Ben

Thanks, @bradik52. I did re-send the email as I said I would, but it appears you are not receiving our messages. I'm going to try sending to the email address you have registered here on the forums, instead.

Ben