1Password Mini 6 acting weird

juanii

Since the v6 update, I noticed some issues with 1Password Mini. Sometimes (I can't figure out the exact steps to reproduce it) clicking the menu bar icon highlights the icon (blue background) but the drop-down menu won't show, but the icon stays highlighted. Moving and/or minimizing all the app windows seems to solve the issue, clicking the icon again shows the menu. Also, when right-clicking the menu bar icon shows the following error in the system log:

2BUA8C4S2C.com.agilebits.onepassword4-helper[88560]: -[OPHelperStatusButtonCell highlightMode]: unrecognized selector sent to instance 0x7ff1ca4c8d60
2BUA8C4S2C.com.agilebits.onepassword4-helper[88560]: -[OPHelperStatusButtonCell highlightMode]: unrecognized selector sent to instance 0x7ff1ca4c8d60
2BUA8C4S2C.com.agilebits.onepassword4-helper[88560]: (
    0   CoreFoundation                      0x00007fff9be0bae2 __exceptionPreprocess + 178
    1   libobjc.A.dylib                     0x00007fff9598373c objc_exception_throw + 48
    2   CoreFoundation                      0x00007fff9be0eb9d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
    3   CoreFoundation                      0x00007fff9bd47601 ___forwarding___ + 1009
    4   CoreFoundation                      0x00007fff9bd47188 _CF_forwarding_prep_0 + 120
    5   AppKit                              0x00007fff971764a0 -[NSStatusBarButton rightMouseDown:] + 82
    6   AppKit                              0x00007fff97274715 -[NSWindow _reallySendEvent:isDelayedEvent:] + 2108
    7   AppKit                              0x00007fff96bcc735 -[NSWindow sendEvent:] + 517
    8   AppKit                              0x00007fff9717a68d -[NSStatusBarWindow sendEvent:] + 281
    9   AppKit                              0x00007fff96bc8ed8 -[NSApplication sendEvent:] + 2683
    10  AppKit                              0x00007fff96afc03a -[NSApplication run] + 796
    11  2BUA8C4S2C.com.agilebits.onepassword4-helper 0x000000010b523aae main + 149
    12  libdyld.dylib                       0x00007fff88c3b5ad start + 1
    13  ???                                 0x0000000000000001 0x0 + 1
)

---

1Password Version: 1Password 6 Version 6.0 (600008) AgileBits Store
Extension Version: 4.5.2.90
OS Version: OS X 10.11.2
Sync Type: Dropbox

nathanvf

Hi @juanii,

I'm so sorry you are facing these issues with 1Password 6.0.

I'm not 100% certain if this is a known issue that we are currently tracking. Please make sure to submit any crash report if you get the window to submit one. Giving context about what you were doing at the time is always extremely useful, as is contact information. Especially in this case when I'd love to link this forum post up (and the diagnostic report I am about to ask you for) with your crash.

I'd love to take a closer look at your system to see if we can determine why this happened (and to give you better instructions to get back up and running).

I'd like to ask you to create a Diagnostics Report from your Mac:

https://support.1password.com/diagnostics/mac.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

juanii

Thanks for the answer nathanvf. I don't get any crashes (and hence no crash logs) but I've sent the diagnostics report to the e-mail address and the support ID is #PTT-96598-849. As I mentioned before, I don't have any useful information on the context for the first issue yet. For the second one, it happens with every right click so there's nothing special to do.

Regards

Jacob

@juanii Thanks for sending that over. We'll get back to you soon. :)

ref: #PTT-96598-849