Problem with sync on iPhone and iPad

rafal_zaczyk
rafal_zaczyk
Community Member
in iOS

I install 1Password 6 on my Mac and change my storage to iCloud (first I use Dropbox). After this I change the password. Now I can't log to my account on iPhone and iPad - I have got a message: wrong password (only work when i use old password).

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Winnie
    Winnie
    1Password Alumni

    Hi @rafal_zaczyk,

    sorry for the sync problems you. I'll be happy to help you with that.

    Let me ask you a few questions to figure out what is going on:
    Did you change your master password at the same time you changed the sync method? Did you ever sync with iCloud before even if it was a long time ago?

  • rafal_zaczyk
    rafal_zaczyk
    Community Member

    I think if problem is a app on iPhone and iPad and Mac have different master password. Now i change master password on my mobile devices for the same as on iMac and choose sync via iCloud and problem is solved.

  • Winnie
    Winnie
    1Password Alumni

    Thanks for the update @rafal_zaczyk - glad everything works now for you!

This discussion has been closed.