Items not appearing in organise on iPad

jrglondon
jrglondon
Community Member

Syncing working on Mac, iPhone 6 and iPad mini sync via Dropbox, have pro versions installed.
Under Categories all items shows 629 on all devices, on iPhone under organise I can see all the folders with correct number of files in each folder matches the Mac.
On iPad mini correct count of all items, under organise all folders are there but within folder files are not shown.
I.e. Folder 1 iPhone and Mac say 42 but on iPad only 9 records in folder 1.
I have removed app from iPad reinstalled re synced still same result.
Running latest app on all devices.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • jrglondon
    jrglondon
    Community Member

    Update: If I create a new item on Mac and place in Folder 1 within folders it appears on iPhone and iPad in organise, old items are not appearing in the folder 1 within organise. As before the All items count is correct on all devices.
    Folder 2 on mac has 42 items but only 9 items on iPad or iPhone.
    Have removed app from both iPhone and iPad and re installed same result.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jrglondon: Sorry for the trouble! We're aware of an issue with folders becoming damaged due to an incomplete sync, and we're working on a fix. Keep an eye out for updates!

    You should still be able to view the items in All Items, or by searching. Is that the case? Please let me know!

    ref: OPI-3299

  • jrglondon
    jrglondon
    Community Member

    Hi yes can view in all items if only I remember the all the file names, will look out for updates Tks

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited January 2016

    @jrglondon: 1Password for iOS version 6.2.1 is now available on the App Store, and addresses the issue I referenced in my previous post. Please be sure to update and restart your device, and let me know if that helps! :chuffed:

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