Need major help please!! problem with syncing computer to 2 iPhones - did pay for both formats

Nur
Nur
Community Member
in iOS

I am leaving for long trip and suddenly discovered two problems;

  1. My computer is not properly syncing with the two iPhones and
  2. We are taking my husbands computer and not mine so his needs to be the primary.

At some point I did pay for a second 1password (different platform? I am not familiar enough with jargon).

I am syncing with drop box.

I am lost and confused and have no idea where to begin solving this. I only know that I looked up credit card info and no device has the same info.

thank you
Nur

1Password Version: 5.4
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: dropbox
Referrer: ug:mac/, kb:sync-options

Comments

  • MrRooni
    MrRooni

    Good morning @Nur, thanks for taking the time to write in. I'm sorry for the trouble that you're having syncing your 1Password information via Dropbox. Fear not, we should be able to get you up and running.

    To start, let's make sure that you have updated to 1Password 6.2.1 for iOS and 1Password 6.0.1 for Mac on all your devices and computers. For iOS you can find this update in the App Store app. For Mac you can find this update in the Mac App Store (if you purchased it there) or by clicking on 1Password 5 > Check for Updates... in the menu bar within 1Password on your computer.

    I'd also like you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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