sync with dropbox between 4 devices is not working

jfrancis

I use 1Password on 4 devices. 2 Windows 10 PCs, one iPhone and an iPad. I noticed that dropbox isn't syncing everything with my iPhone and possibly the other devices. The iPhone in particular is missing several entries.

I went to the web verson of dropbox and opened 1password.html. Unfortunately, I then noticed that only 3 passwords show up. The "data" folder appears to have everything.

I'm at a loss. What is going on and how can I fix it?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: drobbox
Referrer: kb:dropbox-troubleshooting, kb-search:some items not syncing, kb:dropbox-troubleshooting, kb-search:some items not syncing, kb:dropbox-troubleshooting-verify-uploads

Ben

Hi @jfrancis,

Thanks for taking the time to write in. To get a better idea of what may be going on 'under the hood' (or, rather, what may not), I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—iOS—
https://support.1password.com/diagnostics/ios.html

—Windows—
https://support.1password.com/diagnostics/win.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

jfrancis

I have opened a support ticket:

[#SGD-89788-439]

Aleen

Thanks, @jfrancis!

I see that you're already being assisted via email! We'll keep all of the discussion there so things don't get confused :)

ref: SGD-89788-439