I forgot my master password and deleted the app off of my mac

nandini89

Hi,

I thought I could delete, reinstall and then make a new password but this did not work out. How can I make a new master password? I have just downloaded version 6.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:deleted 1password

Stephen_C

@nandini89 can you please explain the problem rather more fully? What is it that prevents you starting over? Is the app still asking for your old master password?

Did you follow exactly the procedure in his knowledge base article to start over?

How do I start over with an empty vault?

(Note that the instructions differ depending on whether you're using the Mac App Store version of 1P or the the AgileBits store version.)

Stephen

AGAlumB

@nandini89: Indeed. Sorry for the confusion! Your 1Password data is stored separately from the app. This is great if you accidentally delete it or it becomes damaged...but it does make it slightly more difficult to start over with a new one. We just don't want to make it too easy to wipe out your important data, but be sure to let us know if you have any questions about the process. :)

nandini89

@Stephen_C Hi thanks for getting back to me. Yes although I have reinstalled the app it is still asking for the old master password. I tried following the direction in the link you provided but I don't have any of those files on my comp anymore.

nandini89

@brenty thanks, I will let you know

Vee_AG

Hi @nandini89,

If you've followed the Starting Over instructions exactly and you're still being asked for your old Master Password, please email us a Diagnostics Report from your Mac so that we can identify the issue and give you more specific instructions.

Here's how to create a Diagnostics Report. Please attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com and include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that you get a quick response. :)

Once we see the report we should be able to better assist you. Thanks very much!

nandini89

@Vee Thank you! I have sent an email with the report.

Drew_AG

Hi @nandini89,

We received your Diagnostics Report, thanks for sending it! I've updated the email thread with details from this forum discussion so it's easier for our support team to get up to speed with the issue. Someone will get back to you as soon as possible with more information, and we'll keep the conversation going directly via email to avoid complicating things between here and there. Thanks! :)

ref: IKD-34725-415

nandini89

Thank you @Drew_AG !

Drew_AG

:+1: :)