I am unable to import from version 3 to version 4. Please advise.

cp1006
cp1006
Community Member
in iOS

I got a new iPhone 6 Plus. I restored my new iPhone 6 Plus with the data from my iPhone 4s. Afterwards, I tried to open version 4 1Password and it is asking me do I want to create a new vault, sync existing vault, or sing into teams account. I chose, sync existing vault. On the next screen I chose import from version 3. On the next screen I click the blue words that say, "Open 1Password 3". Once I open 1Password 3 I never get a prompt of any sort to move the data to version 4.

I think that because I did this process before I got a new phone, 1Password 3 think that it has already copied this vault to version 4. Do I need to uninstall version 4, re-install version 4 and try this again? Or what else can I do to update my version of 1Password and get the only vault I have in the new version BEFORE I delete the old version?

Thanks

1Password Version: version 4
Extension Version: Not Provided
OS Version: iOS on iPhone 6 Plus
Sync Type: Not Provided
Referrer: kb:upgrade-license, kb-search:copy vault from v3 to v4, kb-search:vault copy from v3 to v4, kb-search:vault copy, kb:check-app-version

Comments

  • Ben
    Ben

    Hi @cp1006

    Thanks for taking the time to write in. I'm sorry to hear about the trouble getting your data from v3. Are you sure it is v4 you have now, and not v6? You'll want v6.

    1Password 6 for iOS on the iTunes App Store

    Once you have v6 installed please try following these instructions:

    How do I upgrade from 1Password 3 on iOS?

    You may need to use the alternate instructions provided on that page if the first set does not work. Please let us know how it turns out, and if you need any further assistance!

    Ben

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